Need Help?
Browse Frequently Asked Questions or go through our resources. Read
through our knowledge base or start a conversation with support
Click here to select a product and get a cost estimate. You only pay for what you mail. There are no extra hidden fees or recurring monthly subscription charges.
Click here to view an illustrated Knowledge Base article that shows you how to view your order status.
Mail recipients have choices, too. Some consumers do not want to receive unsolicited mail. If a consumer wishes to explore their opt-out options, they should visit www.dmachoice.org. DMAChoice.org is a consumer portal developed by the Direct Marketing Association that houses MPS (Mail Preference Service), the 36 year old DMA service that enables consumers to express their preferences regarding the suppression and, more recently, the modification of direct mail marketing solicitations. DMAChoice is a direct marketing community service free online to consumers.
The postage discounts the USPS gives mailers for presorted mailings is based on something called Work Sharing. By presenting mail pieces that meet automation and barcode discount requirements, one or more of the Postal Service's sorting operations is bypassed. That represents savings for the USPS in processing costs and forms the basis of the discount that is passed on to mailers who present mail pieces meeting these requirements.
Automation and barcode discount requirements include placement of the return address, recipient address, barcode positioning, indicia, ancillary endorsement, document size, document weight, and NCOALink and CASS certified list processing. To obtain presort rates, mail must also be properly prepared, presorted, packaged, labeled and trayed (letter mail) or sacked (flats). There are very specific requirements for packaging, labeling, traying and sacking.
There are many, many requirements that must be met for mail pieces to qualify for automation and barcode discounts, but there's no reason to be intimidated. Click2Mail's easy to use interface makes it easy for you to take advantage of discounted postage rates.
If you are interested in something you don't see on the site, such as drop ship quantities, large quantities or a specific product variation, please call Customer Support for assistance. Customer Support can discuss the possibilities and work a quote.
Customer Support is open Monday - Friday 9 am - 8 pm Eastern. The phone number is 866-665-2787.
Return addresses are required but we can accommodate your logo in the return address area. Before we can do this, we must ensure the return address and logo are prepositioned on your document to meet size and placement requirements. Email [email protected] for more help with this.
Click2Mail has implemented the use of the Intelligent Mail Barcode on some mail pieces. The use of this barcode has extended our visibility into the mailstream and allows us to see the current status of your mail pieces. You can view the IMB tracking information on most products submitted after September 1, 2009. First class Intelligent Mail Barcode tracing does not include a delivery scan.Click here to view a Knowledge Base article that shows you how to view tracing information.
At this time we do not support the ability for users to print the Certified Mail paper work from their home computer. If you do have a hard copy of document you will need to scan that document as a PDF file and upload it into our website. Otherwise you will need to go to your local Post Office.
No, you can not send certified mail to international addresses. Certified mail is a domestic mail product.
Yes. You can select PayPal as a payment option during checkout or when you purchase user credit.
Postal service regulations do not allow for international return addresses when sending mail using an indicia. Because of this, you can not use international return addresses with mail sent through the Click2Mail system. Foreign return addresses will be replaced with a Click2Mail PO Box. Mail returned to this box is discarded.
If you are sending stamped mail, you can use an international return address, however the processing of that returned mail will be handled according to that country's postal rules and regulations.
At this time, users do not have the capability to change the font used on the recipient information or return address. The recipient information and return address are printed in News Gothic MT. The size is generally 8pt - 10pt, but does vary depending on the size of the mail piece on which the address is being placed.
The estimated delivery time for First-Class Mail® is 1 to 4 postal business days. If expected First Class Mail® or Priority Mail® has not arrived within 5 postal business days from its date of mailing, you can:
Call 1-800-ASK-USPS (1-800-275-8777) where a customer service representative will document your concern, OR Visit the Postal Inspection Service website and complete a mail loss report. Please note that with a mail loss filing, you will not automatically receive a response. If the item(s) is located it will be returned to you.
Please note that First-Class Intelligent Mail Barcode tracing does not provide a final delivery scan.
Submit your First-Class mailpiece by 8PM EST and it is mailed the next business day (including Saturday). You can also schedule your job to mail up to 180 days in the future. Lower cost 3 and 7 day printing is available for static print jobs.
Move Update is an address correction service that the USPS provides to mailers through USPS licenses. Address correction is necessary when your recipients move (either temporarily or permanently) and have filed a "Change of Address" with the USPS. To obtain the appropriate address correction information, Move Update licensees match mailing lists submitted to the USPS on tape, disk, or online against change-of-address information for the entire country from all Computerized Forwarding System units. If a match is made, NCOALink (National Change of Address Link) can correct the address before it is printed on a mail piece.
Click2Mail provides this service to our customers free of charge as part of our normal process when uploading your address list. Addresses that qualify for Move Update will be changed and the updated address will be printed on your documents when your order is produced. This results in less returned/forwarded mail for you and a cleaner and more promptly received document for your recipients.
Click2Mail Basics
USPS Support
-
Business Alliance Contact:
703.521.9029 Ext 4106 - Track Your Sales
- Signup for Training Webinars
- Request Group Training
- Email : [email protected]
Samples & Special Offers
Product Specifications & Cost
From the Blogs

By Lee Garvey You drop an important notice in the mail and it vanishes. Days pass with no confirmation it arrived. Your only option? Call the recipient and ask if they got it—hardly professional, and useless if they claim they didn’t. For generations, this uncertainty was simply the cost of using mail. You sent things and hoped they arrived. That black hole disappeared with intelligent mail barcodes. Now when you send mail online, every piece gets tracked from acceptance to delivery. You know when USPS received it, when it was processed, and when the recipient got it. Here’s how mail tracking works, what information you can access, and how to use tracking effectively for business and compliance needs. From your desk — in minutes Launch 500 postcards / flyers / letters in […]
The post How to Track Mail Online: Tracking Numbers, Status Updates, and Best Practices appeared first on Click2Mail Blog.
How to Track Mail Online: Tracking Numbers, Status Updates, and Best Practices
Read More
By Lee Garvey The green card arrives in your mailbox three days after you sent that crucial legal notice. It’s small, easily mistaken for junk mail, and costs you an extra $5 per piece—but it might be the only thing standing between you and a lost court case. Or maybe it’s a complete waste of money for your situation. The difference comes down to understanding what return receipts actually prove and when that proof matters. Return receipts add a layer of documentation beyond standard Certified Mail, but many people either skip them when they’re legally necessary or pay for them when cheaper options would work fine. When you send mail online, you’ll face this choice with every Certified mailing. Here’s what return receipts actually provide, when you genuinely need them, and how […]
The post Return Receipt Explained: What It Is, When to Use It, and Common Mistakes appeared first on Click2Mail Blog.
Return Receipt Explained: What It Is, When to Use It, and Common Mistakes
Read More
By Lee Garvey “I never received that notice.” Four words that can unravel months of careful compliance work, invalidate legal proceedings, or cost you thousands in litigation. The question isn’t whether you mailed something—it’s whether you can prove the recipient actually got it. That distinction determines whether you’re protected when disputes arise. Understanding the difference between proof of mailing and proof of delivery isn’t legal nitpicking—it’s the line between being vulnerable and being protected. When you send mail online, you’ll choose between documentation levels with every mailing. Here’s what each type of proof actually establishes and when compliance requires which one. From your desk — in minutes Launch 500 postcards / flyers / letters in ~5 minutes. We print, address, and mail for you. Upload your design and mailing list, pay, done. […]
The post Proof of Mailing vs Proof of Delivery: What You Actually Need for Compliance appeared first on Click2Mail Blog.